Customer Service Apprenticeship - Lettings Administrator

Provide excellent customer service via e-mail, telephone, and internal/external messaging systems. Meeting with, discussing, and understanding the needs of clients. Scheduling appointments that are suitable with the client’s availability. Performing research of the local market by comparing properties and checking market activity to establish a selling price. Listing properties with the relevant services and amenities. Liaising between the buyers and sellers to negotiate prices by using their marketing abilities and knowledge. Taking digital photos of properties for presentation to buyers and advertising collateral. Revealing any new information to buyers and presenting any details about the properties seen during the research process. Staging home properties for visits. Meet and greet service to customers. Provide customers with advice, guidance and support. Helping with customer issues and after care. Resolving customer complaints. Data management and compiling reports. Keeping marketing materials up to date.

Training:
Level 2 Customer Service Apprenticeship Standard. All training is conducted at the employer's site with a face-to-face skills coach once a month. Employer-led detailed off-the-job training.

Training Outcome:
Potential for full-time employment for the right candidate. Option to complete Level 3 customer service or business admin qualification.

Employer Description:
Louis and Co put professionalism, honesty, transparency, and integrity are at the heart of everything they do. The company strategy is to have one agent from valuation to completion. The team is built on invaluable relationships with solicitors, surveyors, and mortgage brokers, all crucial in holding a sale together. The company believe that great customer service is the key to a great customer experience. As a result, fall-through rates are low and many past sales have occurred purely through word of mouth and excellent service.

Working Hours :
Monday to Friday 9.00am – 5.00pm. Saturday 9.00am – 1.00pm. Half an hour for lunch [Unpaid].

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Initiative