Heathrow Helper Apprentice

Within our team, we engage with people with a sense of genuine appreciation, recognising their uniqueness and value. Our main goal is to ensure their journey through the airport is not just enjoyable but also supported to the fullest extent possible. We pride ourselves on being producers of smiles!

Principal Accountabilities:

Managing the efficient flow and congestion of passengers travelling through Heathrow terminals Providing key compliance security messaging to all passengers Liaising with Heathrow Security, Airlines, Ground Handlers, and UK Border Force Interacting and engaging with passengers Supporting passengers with way finding and guidance Physically being able to meet the demands of the role (standing for duration of the shift)

Knowledge, Experience and Skills:

Clear communication and language skills Exceptional interpersonal skills with an ability to engage customers warmly and proactively Demonstrates enthusiasm in approaching customers to create a welcoming atmosphere A genuine ‘people person’ who thrives on building positive connections

Training:

As an Apprentice, you will undertake:

Level 2 Customer Service Standard Level 1 Functional Skills in English and Maths (if required)

Training Outcome:

There is a potential opportunity to progress into a full-time role at the end of the Apprenticeship.

Employer Description:
Founded in 2016, with a desire to help organisations cultivate and grow the right company ethos through their people, Ethos Farm is an award-winning customer and employee experience consultancy with offices based in London, New York, and Singapore. Now at year 6 of trading and over 700 people working across 9 countries, Ethos Farm has been recognised as one of the Top 100 large employers at The Great Place to Work UK Awards and has broken into the Top 50 of the Sunday Times Fastest Growing UK Businesses. Offering expertise in customer experience (CX) design, immersive CX learning innovations such as virtual reality training, CX staffing solutions and end-to-end customer & employee solutions, the ethos of Ethos Farm is that ‘truly elevated Customer Experience (CX) is only achievable through a well-designed and crafted Employee Experience (EX)’. At Ethos Farm we recognise that the people who represent our company and clients are our most important brand ambassadors. We will always focus on providing them with the right skills, training, support, and technology to help to unleash their power and potential to grow with us in a workplace where people thrive, excel, and contribute to our ongoing growth and prosperity.

Working Hours :
Shifts work (working hours and days to be advised at interview stage).

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience