Hyundai Aftersales Apprenticeship - Bognor

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Richmond Motor Group Bognor are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience Upselling and cross-selling additional products and services Booking in cars for MOT's and service Liaising with workshop vehicle technicians for updates with vehicle repair timescales Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone Working to a high level of customer service at all times General ad hoc duties as and when required

Training:
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard qualification. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

 

Level 2 Customer Service Practitioner apprenticeship standard,

Standard Training will include:

·        Nationally recognised qualifications

·        IMI level 2 Certificate in Customer Service for the Automotive Industry

·        ATA Accreditation Customer Service Advisor

·        Bespoke Hyundai certified training

·        Regular in dealer review and assessment visits

·        Functional skills if needed

Training Outcome:
Possible permanent position on the completion of the apprenticeship. On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Employer Description:
Founded by Managing Director Michael Nobes, and originally Richmond Hyundai in 1995, the Richmond Motor Group has seen incredible growth in a relatively short period of time, collecting many awards and accolades along the way. The government scrappage scheme in 2010 saw Richmond become the UK's Number 1 scrappage dealer, taking hundreds of old and inefficient vehicles off the road and replacing them with cleaner, greener models, and the business has been Europe's number one Hyundai dealer for several years. The business has developed from the small Portsmouth showroom to today’s multi-site, multi-million pound dealerships on the South Coast. Richmond Motor Group now operates from 7 locations which includes 13 showrooms covering Hampshire, West Sussex and Surrey and works with 6 different franchises. Despite the significant growth of the business, our values remain the same and the family friendly feel of the original business continues and we make sure to put our customers at the heart of our business.

Working Hours :
Monday - Friday, 8.00am - 5.00pm with a 30 min lunch.

Skills:
Communication skills,IT skills,Organisation skills,Team working