Customer Service Administration Apprentice

Duties to include the following:

Marketing receiving telephone calls Data inputting and finance applications Dealing with customer queries and product questions General support FCA Compliance must be followed Liaising with motor dealers, finance companies and sales people Responding to emails

Training:

Level 2 Customer Service Practitioner Apprenticeship Standard:

Functional skills in maths and English (if required) End-Point Assessment (EPA) One to one tutor assessor support in the workplace Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA

Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship and potentially progression onto Business Admin Level 3

Employer Description:
Zest Leasing offers a fresh approach to vehicle leasing, making NEW cars available to everyone with affordable monthly payments. We deliver outstanding customer service to ensure your Leasing Journey is smooth from start to finish. We offer contract hire to both personal users and business users, allowing our customers to take advantage of our longstanding manufacturer relationships. Enjoy the latest styles, comforts, efficiencies and technologies modern cars have to offer at excellent prices.

Working Hours :
Monday- Friday 9am- 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative