Business Administration Apprentice (Service Team)
The Operations Executive Apprentice will be trained to ensure that customer contracts are procured successfully with our partnered suppliers as well as ensuring the customer journey is as smooth as possible from onboarding to live and in life. The operations team work closely with the sales team, customer success team, suppliers, as well as various other agents within the industry, post-sale to ensure customers achieve the desired outcomes from our service, resolve any issues and answer any queries that our partners or customers may have. The ideal candidate will have strong communication skills, an outstanding work ethic, strong attention to detail with a logical mindset focused on problem solving and problem prevention where possible.
With the right training you will be fully competent to complete the following tasks -
Contract submission:
o Using various supplier CRM portals, process and monitor customer contracts.
o Liaise with suppliers, as well as internal teams to ensure contract success.
o Understand customer needs and ensure our service and products provide maximum value and satisfaction.
2. Onboarding & Training:
o Ensure a smooth customer onboarding journey by successfully contracting, processing and ensuring suppliers take over in time.
o Support customer and suppliers with objection resolution.
o Ensure proper adoption of the company's portals by providing training or support.
3. Account Management & Retention:
o Understand the customer health score and proactively work to both maintain and increase it.
o Resolving various operational tickets raised through internal CRM with suppliers/customers and various agents within the industry.
o Work as the glue to bring all internal teams together for delivery to the customer and partner.
o Collaborate with internal teams to resolve any issues in a timely manner.
Training:
The apprentice will work towards the Level 3 Business Administrator Standard. Training will be one day a month, at WBTC offices in Newbury. Functional skills maths and English will be delivered either remotely or at our centre in Newbury if needed.
Training Outcome:
Personal development and promotion from within the company is actively encouraged.
Employer Description:
Since 2014, Fidelity Energy has taken pride in aiding businesses to procure their energy by using our great technology, great relationships and great people. We not only provide procurement services, but all the other services you would expect from one of the UK’s leading utilities and energy consultants. We help our customers get the best value from their energy contracts, reducing their energy consumption, minimising their carbon footprint and ensuring that their bills are right. Thousands of businesses of all sizes from all over the UK rely on us for their energy needs, whether that be one site or multi-sites across the UK. We remove the stress of dealing with the energy contracts by contacting your existing and new supplier, as well as managing the process throughout, from start to finish. Fidelity Energy is set up to become an enviable business within the Utility Industry. This will be achieved in an honest, legal and motivational manner with automation and technology at the heart of everything we do.
Working Hours :
Monday to Friday 8.30am - 5.00pm with an hour for lunch.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Enthusiasm,Eager to learn,Able to multi task