Nursery School Customer Service Apprenticeship

Key Responsibilities - The post holder may be requested to undertake any but not necessarily all of the following duties. Duties required will be directed by the nursery manager, according to the nursery's needs.

Reception:

Providing a warm welcome to all. Dealing with the telephone and face-to-face enquiries in an efficient and professional manner Ensuring that all messages are dealt with in a timely and accurate fashion and, where relevant, relayed to colleagues promptly Dealing with incoming and outgoing post To maintain the security and safeguarding of the nursery by controlling access and ensuring the completion of relevant procedures i.e. signing in. Providing information and support to other staff members as required Providing hospitality for visitors Ensure that all information is treated confidentially and to have absolute discretion at all times, complying with the nursery data protection procedures

Administrative:

Updating manual and computerised records/management information systems Checking goods and monitoring paperwork Updating and distributing communications, which may include but is not limited to the nursery website, social media, noticeboards, newsletters and other communication with parents, colleagues and the community To attend, participate and take notes at meetings as required General administrative duties such as photocopying, filing, emailing and completion of routine forms. This could be directly supporting the nursery manager

Training:

Apprenticeship will be delivered in the workplace. You will be in the workplace 5 days per week and will be visited by your assessor once per month. 

Training Outcome:

Progression to the next level of qualification (Level 3 Business Administration).

Employer Description:
The school site offers high quality provision indoors and outdoors and is a responsive space that is light, airy and natural, in terms of the choice of colours, furniture and storage of resources and equipment. The walls are plain and light in colour, giving us a blank canvas for documenting and sharing some of the learning that takes place there. The intention is that when anyone walks into our main nursery space, it is very clear what happens there. Our reflections on children's play are presented in very accessible ways, along with thoughtfully taken photographs and where appropriate, children's work, so that the child's voice is what a visitor sees and hears.

Working Hours :
Working hours will be discussed at interview. This position is Term Time only and will be reflected in the monthly wage.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience