Customer Service Apprenticeship MPK Car and Commercial

Taking telephone calls and recording accurate messages, ensuring all communications (e.g. telephone calls, e-mails) are dealt with in a prompt, efficient and courteous manner, and taking appropriate action or referring to appropriate members of the team Identifying and rectifying simple faults with printers and copiers e.g. keeping stocked with paper, clearing paper jams, and replacement of ink cartridges Preparing and producing emails to be sent to the clients of the work that has taken place on their vehicle, time it happened what has taken place, parts changed Preparation of invoices for vehicle parts that will need to be distributed to different locations across the Midlands and then picking the part for the customer ready to be sent out by post Assisting with maintaining levels of stock and stationery Maintaining the Goods Received Log and Stock Control Records, ensuring that all records are kept up to date and organised in an easy and accessible manner Accurately inputting the information into the bespoke database, to ensure timeliness and accuracy of data recorded Speaking to customers over the phone in regards to general enquiries, on how long it will be before their specific vehicle will be ready for collection from the depot Updating our eBay store online, creating a listing on here and keeping records up to date, taking photos and updating these for the customers to see the products we are selling on eBay Updating our online advertising platforms, promoting the work we have done taking photos and uploading these online Carrying out any other duties relevant to the post

Training:
As well as working towards a Level 2 Customer Service Practitioner qualification, you will learn job-specific skills from experienced colleagues  In addition to a workplace mentor, you will receive support throughout your apprenticeship by a dedicated mentor from the Council's Apprenticeships team 
 

Training Outcome:
There is the possibility of a permeant position within the business once you have completed your apprenticeship Customer Service Level 2, we will then have a meeting to discuss the opportunities available to you

Employer Description:
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday - Friday, 9.00am - 6.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness


  • Location: MPK Car and Commercial Garratts Lane Cradley Heath B64 5RE
  • Type: Permanent
  • Recruiter: SANDWELL COLLEGE
  • Posted: 21-Feb-2025
  • Posted on: findapprenticeship.service.gov.uk