Digital applications specialist (Information Management) Apprentice

To provide end user support for key applications including HRP’s M365 SharePoint environment and digital asset management system   

To provide flexible levels of support to the Information Management team across all information management activities   

Whilst studying towards your apprenticeship you will also be:  

System support   

Provide technical support to end users in an efficient manner, escalating with relevant staff when necessary and maintaining communication with end users   
Provide one-to-one coaching for users of specific applications including our Digital Asset Management system; M365 SharePoint including document libraries, communication pages and other related applications   
Build and maintain SharePoint sites to HRP’s standardised templates and requirements   
Document actions to ensure clear audit trails and progression of issues   
Develop documentation and training materials for various audiences   
Manage user account administration and permissions   
Engage with HRP teams and stakeholders to help HRP maximise the use of M365 to meet business needs and increase productivity   
Support and coach users in the use  of standard office applications in Microsoft 365 applications and its records management related features   
Undertake data analysis to evidence use  
Provide end user training and support   
  

   

  Administration   

Team administration support using a variety of tools   
Manage intranet pages under the Information Management team’s remit (departmental pages, Technical Hub, People Hub)    
Provide regular articles promoting Information Management and technical education for the HRP intranet   
Attend bi-monthly Information Management team meetings   
Other duties as assigned  

Training:

Level 3 Digital support technician apprenticeship, including Functional Skills in English and maths if required.

 

Training Outcome:

Could move into a role in Information Management

Employer Description:
Historic Royal Palaces (HRP) is a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.

Working Hours :
36 hours per week (2 year fixed term contract)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Patience