Admin Apprentice - Surgery

To provide an administrative service to the Department. To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported. Deal with Consultants requests for actioning urgent correspondence, medico-legal reports and any other appropriate adhoc correspondence requested in line with the Trusts policies and procedures To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures. Answer queries from colleagues, GP’s and patients in a timely and professional manner. To ensure that secure systems are in place for the storage of all resources including computerised information. To promptly open incoming mail, linking to relevant medical records and distributing post to Consultants where necessary. Scanning and uploading relevant patient medical documents into the Trust’s Electronic Patient Record system. Set up and maintain effective filing, bring forward and retrieval systems. To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included. To develop and maintain effective working relationships with other staff in the department and the Trust ensuring a professional and seamless service is provided.  In particular this will require regular liaison with various departments. To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included. To adhere to Trust Values in promoting all aspects of care and standards. To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust. Provide cover for other staff within the team who are on leave or out of the office. To operate the various IT systems used to fulfil the role/department requirements. To liaise with other hospitals, other personnel and patients proactively and at the request of a Consultant and the Service Manager. To undertake photocopying/scanning duties as required.

Training Outcome:
The successful applicant could progress into higher-level admin roles within the organisation.

Employer Description:
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire. We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. We run outpatient clinics and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead, Bracknell and Chalfont St Peter. We hold 3 core values, Committed to Excellence, Working Together, and Facing the Future

Working Hours :
37.5 hours per week (Monday - Friday, with 6 hours per week protected study & cpd time).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working