Customer Service Apprentice

Engage with and assist customers in person, via email, and over the phone Provide tailored recommendations and ensure up-to-date product knowledge Assist with design and artwork creation for business cards, flyers, posters, and photos Use design software (InDesign, Photoshop, Illustrator & Adobe) for editing and printing tasks Address customer queries and provide solutions efficiently Maintain accurate records for future customer interactions Perform minor printer repairs and troubleshoot issues Identify and source the correct products for customers Ensure the shop is well-maintained and customer-ready

Training:

Customer Service Specialist Level 3 Apprenticeship Standard:

This apprenticeship is designed to equip you with essential customer service, technical, and business skills to help you thrive in a retail and service environment Your training will be completed online with a dedicated tutor who will support you in your studies You will be given one day a week to work on your apprenticeship training

Training Outcome:
Completion leads to eligibility for professional membership with the Institute of Customer Service and potential career advancement in customer service or management

Employer Description:
Print World is also known as The Project People using everything printing to deliver customer projects which may be anything from: Menus for a restaurant, wedding table plans and order of the day/service to building plans,product launches, start up companies, side hustles and projects which use our 3D printing capability to give our customers something unique. Its all built on providing printers, printer repairs and ink and toner so that we keep our customers printing as well. We are based in Parton Road and have been in business for over 21 years. We are increasingly adding online website and social media aspects to provide a complete project support service.

Working Hours :
Shifts to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working