Apprentice Course Administrator - University of Oxford Dept. of Politics & International Relations

This is a perfect time to join the department in this newly created role prior to the beginning of the academic year. The role is being created to assist the team in meeting its increased workload, and to enable it to further improve its service to the Department.

You will be located within the Courses Team in DPIR. The team manages all the department’s postgraduate courses and key aspects of our joint undergraduate courses alongside History, Philosophy and Economics.

You will assist the team with a wide variety of tasks across both undergraduate and postgraduate provision, which will provide excellent training for a wide variety of education-related roles across the university in both colleges and other departments. This would include assisting with graduate applications, responding to offer holder enquiries, assisting with exam administration, dealing with lecture recording issues, providing communications support in relation to website updates or event organisation.

As part of this role, you will undertake an Apprenticeship with Abingdon & Witney College, where you will complete the Business Administrator Level 3 Apprenticeship. It should be noted that, despite the apprenticeship title, this apprenticeship relates to the administration of academic higher education courses within the university. The successful candidate would not be involved in the business of politics or international relations.

Responsibilities

You will be fully trained to carry out the following main tasks:

Enquiry handling:

• Act as first port of call for all types of enquiries. Respond to emails, phone calls, and other communications 

• Publish events in our Virtual Learning Environment

• Deal with queries about room-bookings for teaching

• Organise online student rep elections

Course administration:

• Edit lecture recordings and assist with making them accessible to certain students

• Liaise with lecturers and students about ad hoc access requirements (due to clashes/illness)

• Assist with inputting payments into the system for paying examiners

• Assist with the management of online reading lists

• Assist with putting exam papers or submissions onto the online platform

• Liaise with teaching staff and other departments to make arrangements for teaching, and inputting arrangements into the online calendar

• Assist with drafting agendas, minutes and action logs for departmental meetings

• Assist other members of the team during peak periods

• Help to keep email distribution lists and access to online systems up to date

Additional duties:

As a new starter, you will be expected to complete mandatory training for the department and, if applicable to your role, these include:

• Information security and Data Protection

• Implicit Bias

• Bullying and Harassment training

• Equality and Diversity briefing

Please note that there is a more detailed Job Description on the University of Oxford jobs and vacancies page - vacancy reference 178252.

Training:

Duration:

15 months practical training period, plus 3 months for End Point Assessment

Delivery model:

Work-based training with your employer 10 days Business Professionals training at college  Approximately 12 on-site assessment visits per year Level 2 Functional Skills in maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours per week of an apprentice’s time at work

Qualifications included:

Level 2 Functional Skills in English and maths (if required) Level 3 Business Administrator apprenticeship standard

End Point Assessment:

Knowledge test Portfolio based interview Project/improvement presentation

Training Outcome:

Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career.

Employer Description:
We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles. Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.

Working Hours :
Monday - Friday full-time. Times to be confirmed. This is an 18 month apprenticeship within a two year employment contract.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,MS Excel, Outlook and Word,Proactive 'can-do' approach,Willing to learn new skills,Adaptability