Apprentice Office Administrator

Duties:

Provide general administrative support to the office team and care assistants. Carry out administrative tasks as directed. Maintain accurate and up to date computerised and hard copy records, for example, staff and customer files. Photocopy and file documents accurately and efficiently. Prepare new customer information packs and distribute these as required. Answer telephone and face to face enquiries in a professional and respectful manner. Communicate with customers and their chosen representatives regarding their care and support needs, taking account of different communication needs and levels of understanding. Attend meetings where requested, take and distribute accurate notes within a reasonable time. Produce copies of care assistant contracts and handbooks. Keep sufficient supplies of ID badges and produce the badges for each care assistant. Maintain the stock of uniform, PPE (personal protective equipment) and other necessary supplies. Re-order supplies and keep records of items issued and returned. Assist the registered manager with quality assurance checks. Carry out competitor analysis (such as mystery shopping) under guidance from the registered manager. Prepare training rooms before each training session – provide refreshments if requested. Work flexibly as part of the team and apply Bluebird Care policies and procedures at all times. Keep all information about customers and their families secure and confidential except where Bluebird Care policy requires you to share information to protect the interests of our customers.

Training:

Next Level will work closely with you to complete your Level 3 Business Administration Apprenticeship. We can hire apprentices at any time and hold regular workshops for those on the course.

These workshops occur once every 2 weeks online.

You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager, and yourself to ensure you are meeting deadlines and staying on top of your work. These may be online or in person at your place of work.

If required, we can also provide Functional Skills in maths and English throughout your apprenticeship.

Training Outcome:

This apprenticeship can lead to a career in adminsitration and beyond. 

Employer Description:
Bluebird care provide care services.

Working Hours :
Monday to Friday, shifts TBC.

Skills:
Communication skills,IT skills,Organisation skills