IT Digital Support Technician Apprentice

Learn to maintain an up-to-date and accurate database of College hardware and software. Learn and demonstrate the necessary skills and behaviour to work securely across all platforms and areas of responsibility in line with College guidance and any respective legislation. Learn to operate effectively a range of devices and apply structured techniques to common and non-routine problems. Assist with user account problems, password resets, account lockouts etc. Manage incidents and requests from end users. Communicate with staff and students effectively. Troubleshoot and solve problems with hardware and software. Update and maintain standard operating procedures in a clear and concise manner. Manage the department’s ticketing system, following procedures for escalating tickets. Reconfigure hardware equipment depending on users’ needs. Update and maintain accurate asset database. Assist with the decommissioning of old equipment, liaising with relevant WEEE disposal companies. Assist with the installation of new equipment. Assist with College backups. Learn about the importance of disaster recovery, how a plan works and is maintained. Assist colleagues with IT, sharing any relevant knowledge and skills on its use.

Training:

The training will take place in your workplace with no requirement to attend College.

Training Outcome:

This apprenticeship will give the apprentice an excellent career in IT. 

Employer Description:
St John Rigby College is genuinely a welcoming, supportive and rewarding place to work. We understand that happy, healthy staff are ones that can best excel in their work. Working at a college can be extremely demanding, but we also believe in providing the best possible work life balance for employees. St John Rigby College is a Roman Catholic sixth form college established in 1972 and is under the trusteeship of the Archdiocese of Liverpool. The College takes its name from, and is dedicated to, the memory of a local man who was martyred at Southwark in 1600. Central to the College’s distinctive Catholic ethos are the values lived by St John Rigby: faith, courage, commitment, integrity and freedom. These values form the foundation of the College’s mission which is dedicated to the education and development of the whole person and supporting all students to realise their full potential.

Working Hours :
8.30am-4.30pm Monday to Friday - 45 minute lunch break

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Interest in technology,Basic knowledge of IT hardware,Basic knowledge of IT software,Ability to listen