Customer Service Representative Apprentice

As part of your role, you will:

Act as the first point of contact for new and existing customers  Manage incoming calls, providing advice and guidance on specialist insurance products Identify clients' needs using effective communication techniques, including asking open questions and listening to customer responses Collect information from customers and record it on the Client Management System Liaise with colleagues from other areas of the organisation to ensure queries are dealt with quickly and efficiently  Resolve issues and handle complaints, where necessary Provide exceptional customer service Adhere to legal requirements, industry regulations and company policies.

Training:

Your apprenticeship will be delivered at your place of work. You will need to spend approximately six hours per week completing your training, which will include attending masterclasses, completing assignments, participating in group discussions and shadowing colleagues. 

Training Outcome:

After the apprenticeship, you will be able to move to other roles within the organisation, including Senior Customer Service Adviser and Team Leader. 

Employer Description:
Acorn Insurance is a rapidly expanding business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across the UK. We help more than 50,000 customers a year to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. We will provide full training and continuous coaching throughout your apprenticeship. You will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Working Hours :
Monday to Friday, between 9.00am - 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience,Relationship building,Trustworthy,Reliable