Level 3 Business Administrator Apprentice

This role is ideal for someone who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. You will have excellent communication & IT skills, a compassionate and friendly nature and have the ability to operate in a busy environment with a range of people and professions, working closely with our clinical and administration teams.

This role is ideal for someone who is highly organised and an effective communicator. Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries. You will be booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

Job Responsibilities:

RECEPTION:

Receiving patients, consulting with members of practice team Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link Taking messages and passing on information Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day. 

GENERAL ADMINISTRATION:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Processing and distributing incoming and outgoing mail Scanning documents onto patient records Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Ordering and monitoring of stationery and other supplies Keeping the reception area, notice boards, leaflet etc. tidy and presentable Cover sickness/annual leave and work reasonable overtime when required, including some weekends Perform any other relevant and reasonable duties that may be requested by the lead receptionist, practice manager or partners Undertake statutory and mandatory training as required 

APPOINTMENT SYSTEM MANAGEMENT:

Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record Monitor effectiveness of the system and report any problems or variations required Deal with home visit requests, carefully noting all details Arrange transport to hospital appointments for housebound patients 

WAITING ROOM PREPARATIONS:

Clearing and re-stocking of leaflets as required, ensuring notice boards are tidy and have relevant up to date information Consulting rooms prepared in readiness for each consulting session Waiting Rooms are checked at the end of each day and are left tidy and secure

Training:

Business Administrator Level 3 - https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0 

Functional Skills Level 2 Please click on the link above for more information regarding End Point Assessment

Training Outcome:

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

Employer Description:
Aspley Medical Centre in Nottingham is a well-established GP practice dedicated to providing high-quality healthcare services to the local community. The centre offers a range of medical services, including general consultations, chronic disease management, vaccinations, and health screenings. With a strong focus on patient care, the practice is staffed by experienced GPs, nurses, and healthcare professionals who work together to ensure accessible and comprehensive support for patients. Conveniently located in the Aspley area, the medical centre aims to promote well-being and preventative care while delivering a friendly and professional service to all.

Working Hours :
Monday - Friday - Range of shifts 8 a.m. - 4 p.m. x 2 shifts per week 11 a.m. - 7 p.m. x 2 shifts per week Plus 1 day training (Mondays) Hours and days to be discussed at interview

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Patience