Customer Service & Sales Apprenticeship at CMT Group

Efficient handling, and processing of customers’ orders received by telephone, email, and quote converting via the IAMs/ASMs, including overseeing the entire order process through to delivery, to ensure full customer satisfaction. Making calls to customers to keep them informed of the anticipated delivery date/s of their order/s. Making calls to customers and assisting them with alternative product choices when a specific item is out of stock. Contacting customers to obtain missing information, and to answer queries. Maintain and update sales, and customer records. Communicate important feedback from customers to the relevant department internally. Arranging for special items, and direct deliveries to be ordered, and codes for those items to be produced. Assist customers with transport options, and costs, including VIP orders when required. Supporting the appointed IAM, and ensuring all orders received are processed daily, and customers are informed by telephone/email of the delivery date of their order/s, including any other administrative tasks, if requested. Check all open orders specific to your appointed IAM and keep them updated with delivery dates. Check the goods in system daily to review dates for incoming products, and liaise with the operations co-ordinator on specials, works orders, and to ensure you are fully up to date on sales order delivery dates. Support the Customer Service manager with any projects or tasks required. Proactively assisting the IAM’s with order processing, calling customers, and following up on emails. Get a full understanding on all other aspects of sales administration, customer services, manufacturing, including print, embroidery and signs, to enable you to fully support and advise, in any capacity, across the team. Build solid relationships with customers, and actively promote and upsell items. Stay up to date with new products introduced. Attend weekly team meetings, contributing, and possibly assisting with the production of reports. Completion of customer service queries (CMQ’s) through to effective resolution, including providing replacements due to damages, initiating credits, arranging returns, liaising with the warehouse on miss picks and the transport department on delivery errors. Managing and setting up works orders for clothing, signs and other manufacturing items. Scheduling the works order planner by liaising with warehouse and the wider CS team to ensure priorities are matched with resource available.

Specific vacancy requirements:

Proven experience within Sales administration, Sales support, and/or Customer Services. Hands on experience with CRM software and MS Office (Microsoft Excel in particular) Understanding of sales performance metrics. Excellent organisational and multitasking skills. A team player with high level of dedication. Ability to work under strict deadlines in a fast-paced environment. Exceptional interpersonal and customer service skills. Familiarity with sales reports and sales records. Excellent written and verbal communication skills. Excellent organisational and time management skills. Strong attention to detail and accuracy. Ability to work independently and collaboratively in a team. Ability to prioritise tasks and work under pressure. Knowledge of Order Works would be advantageous, but not necessary, as full training will be provided. Experience of picking orders although training will be provided.

Training:

The successful candidate will obtain a Level 3 Customer Service & Sales Apprenticeship standard qualification.

Training Outcome:

Potential full-time employment for the right candidate upon successful completion of the apprenticeship. 

Employer Description:
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Working Hours :
Monday to Friday 8am till 5pm with a 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Sales experience,Admin experience,Microsoft Skills,Reliable and Flexible