NHS Business Services Practitioner Apprenticeship (Trustwide)

To gain relevant work-based learning within a Business Administration environment to provide a high-quality service to internal and external customers To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship At the end of the apprenticeship be “work-ready” for a customer service role

Training:
Earn a salary while studying Gain job specific skills Study towards a related qualification including literacy and numeracy (if required) Have regular pastoral support and personal development reviews Employed on a 15-month training contract Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts

Training Outcome:
Throughout your apprenticeship you will be given support, career guidance and interview training to help with progression into further employment opportunities Over 80% of our apprentices will stay within the trust following apprenticeship, for this standard typically progressing into administrative roles There are also opportunities to progress onto higher level apprenticeships

Employer Description:
We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community services.

Working Hours :
Full-time and flexible working. Exact shifts to be confirmed. 37.5 hours per week (Part-time hours available, min 22.5 hours, to be arranged with manager)

Skills:
Communication skills,Team working,Positive work ethic,Interpersonal skills,Professional attitude