IT Support Apprentice

PRINCIPAL RESPONSIBILITIES

· Efficient desktop support, responding and resolving user issues within agreed timeframes (SLAs), escalating faults where appropriate.

· Liaise with users and third-party suppliers.

· Track and maintain hardware assets.

· Deployment of approved and pre-configured; Applications, Plug ins and Scripts.

· User administration, including password resets and IDP (Okta) access.

· Day to day management of users, onboarding and offboarding staff, setting up telephony system, assigning licences via Zoom etc.

· Routine checks and setup of conference rooms; Audio, Video Conferences, Web Conferences, Teleconferences and events (Crestron and Zoom).

· Drafting solutions articles, reporting helpdesk statistics and analysing trends (Freshdesk).

· Resolve cloud printer issues, including toner replacements, basic fault finding and resolution.

· Control stock, ordering new supplies as appropriate.

· Assistance with desk moves to ensure hardware properly moved and cabling is correct.

· Manage and maintain a healthy fleet of loan IT equipment.

· Capturing helpdesk trends and suggesting areas of improvement.

· Support of other corporate systems (Project Management solution, Digital Image Library, Antivirus solution, Project accounting system, Intranet, etc ).

· Provide access to confidential projects when approved.

 SKILLS & COMPETENCIES

· Good written English and excellent communication skills.

·  Able to work well under pressure.

·  Positive 'can do' attitude, but comfortable enforcing company policy.

·  Responsible, confident and highly and motivated.

·  Excellent prioritisation, administration and organisational skills.

·  Effective team player.

Training:

ICT (Information Communications Technician) Level 3 Apprenticeship Standard: 

You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification

Training Outcome:

Full-time position for the right candidate

Employer Description:
An award-winning international practice covering architecture, planning and industrial design in all major sectors, with offices in New York, London, Melbourne and Sydney. Grimshaw was founded by Sir Nicholas Grimshaw in 1980. The practice became a Partnership in 2007 and operates worldwide with offices in New York, London, Melbourne and Sydney employing over 250 staff.

Working Hours :
Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience