Digital Communications and IT Apprentice

Job roles & responsibilities once fully trained:

- Communicate with users and evaluate technical support issues effectively and provide initial identification of faults.

- Updating of asset information, spares and repairs through fault replacement, repair and the Incident lifecycle.

- Maintaining Records for 3rd party suppliers, booking of replacements and spares used for incident resolution, on-site maintenance and track work across various equipment.

- Assist in resolving basic faults and confirm fault details as part of incident investigation and resolution.

- Update incidents using the Service management toolset and provide updates to the customer, engineers and managers on the status where required.

- Have knowledge of skills and availability of engineers/technicians to allocate and dispatch engineers to progress and update Incidents effectively.

- Provide service support and has an understanding in the delivery of Incident, Change and Configuration management.

- Assist with scheduling of engineering support resources for delivery of contract services.

Training:

Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English.

Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date. 

Training Outcome:

Possible full-time role at the end of the apprenticeship.

Employer Description:
NEC are a leading Biometrics company developing solutions for national governments and international health bodies. They we work with also police forces, emergency services, local authorities and housing providers, all working to prevent harm and provide the right support.

Working Hours :
Monday to Friday between 8:30 and 17:30

Skills:
Team Working,Organisation Skills