Business Administration Apprentice

Duties/main responsibilties include:

Responding to complex enquiries from customers, Financial Advisors, Representatives and Management Companies received via post, email and web Responses can be written or verbal and must be of a high standard adhering to Management Company style guides using all core systems Review department procedures to ensure they are up to date and to comply with regulations Demonstrate your flexibility in response to the challenging, changing environment Strive to exceed minimum standards of quality and productivity Suggest process improvements to meet the goals of the department and Management Company To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed

Conduct and Behaviour – Core Requirements

To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation To comply with the regulatory regimes in which operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role

All employees are accountable for the delivery of a quality service, driving for excellence in all their work activities:

To be quality-driven, aiming for 100% accuracy and timeliness of delivery To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external) To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties To communicate and promote the values which reinforce and support a consistent quality culture

Training:

Training will take place at Burnley College one day a week. 

Training Outcome:

There is potential for career progression on successful completion of the apprenticeship. 

Employer Description:
SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.

Working Hours :
Monday to Friday, 40 hours to be taken between 8am-6pm.

Skills:
Communication skills,Attention to detail,Problem solving skills,Analytical skills,Decision making,Excellent spelling and grammar