Homeownership Accounts Apprentice

You’ll learn to manage and respond to day-to-day queries of all things homeownership and build up to becoming the go to person for our customers and colleagues about their service charge accounts and rent setting. 

As part of the team, you’ll be helping our Homeownership Account Expert set, track, and balance the yearly service charge budget for our homeownership schemes. Working closely with the team, you’ll make sure budgets are spot-on and customers understand their charges, all while hitting targets and deadlines along the way. 

In addition, you’ll also help keep our customer, property, and case records accurate, supporting the team by ensuring all data is well-organised and processed correctly. 

Here’s what else you’ll be getting up to: 

Creating and maintaining accurate customer records Reviewing and calculating Homeownership service charges, ground rent and shared ownership rent Supporting our Homeownership Property Experts to resolve rent and service charge queries for customers Building great relationships with our teams within Yorkshire Housing - from our Customer Experience Team colleagues to our Income Officers From time to time, you’ll be speaking with our customers, so you’ll need to be able to explain the numbers in a way that’s easy for them to understand But that's not all - you’ll be mentored by our Homeownership Account Expert who will support you every step of the way on your journey with us. It’s your chance to learn, grow, and be part of something exciting! 

Training:

At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door.  

As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As a Homeownership Account Apprentice, you’ll play a key role in making this happen.  

Training Outcome:

At the end of your apprenticeship, we’ll strive to work together to support you into a progression role.

Employer Description:
At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door. As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As a Homeownership Account Apprentice you’ll play a key role in making this happen.

Working Hours :
Monday- Friday - 7 hours per day, start and finish times to be confirmed

Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Work experience similar role,Driven and self-motivated,Can manage own workload,Methodical approach to work,A passion to learn and apply,Strong communication skills,Excellent teamwork skills