Housing Assistant Apprentice

This is an exciting opportunity where you’ll be learning something new each day and developing key skills and understanding of what it means to be a member of the YH Place Team. You’ll make sure our customers’ enquiries gets to the right person or resolved at first point of contact. Your aim will be to deliver exceptional levels of service to a diverse customer base. Quite frankly it’s about being Customer Obsessed!  

Here’s what you’ll be getting up to: 

Providing an excellent customer obsessed experience & focussing on first time resolution, ensuring our customers feel listened to and keeping them informed along the way Working closely with internal and external stakeholders to ensure a quality and seamless customer journey  Speaking with customers about their issues and signposting them to the best service, you’ll be exposed to the full range of our customer journey and will have exposure to how we sign up new customers, support existing ones and wave goodbye to those leaving us Learning and supporting with de-escalating low-level complaints  Providing administrative support to the place team such as taking meeting minutes, reference requests for outgoing customers and arranging parking permits and replacement fobs for customers  You’ll be getting out and about across Yorkshire as you travel shadowing the team, learning about frontline housing services

Training:

Housing and Property Management Level 3 Apprenticeship Standard:

At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As our Apprentice Housing Assistant, you’ll play a key role in making this happen

Training Outcome:
At the end of your apprenticeship we’ll strive to work together to support you into a progression role

Employer Description:
At Yorkshire Housing, we own and manage over 20,000 homes across the Yorkshire region. Providing our customers with a place they’re proud to call home is at the core of what we do. But our service doesn’t stop when the keys are in the door. As we continue to develop new homes and our customer base expands, it’s more important than ever that we look towards our future talent and ensure we have the best people in place to provide excellent support to our customers. As our Apprentice Housing Assistant, you’ll play a key role in making this happen.

Working Hours :
Monday- Friday - 7 hours per day start and finish times to be confirmed

Skills:
IT skills,Attention to detail,Work experience similar role,Driven and self-motivated,Can manage own workload,Methodical approach to work,A passion to learn and apply,Strong communication skills,Excellent teamwork skills