Customer Service Apprentice (Level 2)

Duties and Responsibilities:

Respond to customers within a set Service Level Agreement Ticket queries sent to the correct department for investigation Update customers in a timely manner Process mobile hardware orders Process mobile queries and requests Liaise with Suppliers Correspond with Customers via email and phone Completing Credit Requests – Ensuring customer records are kept up to date Process Cancellations.

Company Benefits:

Medicash Health Benefit On-site free parking Opportunity for Career Development Experience Team Building days out and Team Incentives Full appreciation and reward of hard working and long-term commitment.

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard

Training Outcome:
Rydal are a progressive company and value their workforce to develop and grow their careers within. Potentially permanent position on successful completion of apprenticeship.

Employer Description:
Rydal Communications was founded in 2008 starting from a home-based location delivering mobile airtime and BT line rental and call traffic to local small businesses within the Peterborough area. Rydal has since evolved into an award winning, fully pledged Communications & Managed IT provider with 85 Employees.

Working Hours :
Moday to Friday, between 8:00am and 6:00pm, on a rota basis.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative