Trainee Sales Negotiator Apprentice

Assist customers in person, over the phone and via email Selling building materials profitably to trade and retail Acquire quotes, following them up and achieving orders Ensure the highest standards of service to the customer, using strong communication and interpersonal skills to effectively interact with customers Use company computer systems to organise transactions Develop effective and efficient telephone sales techniques Collaborate with team members to ensure efficient resolution of customer issues Participate in training sessions to enhance customer service skills and knowledge of our services Adhere to company policies and standards regarding Health and Safety, customer confidentiality, data protection and ethical conduct Work to agreed targets

Training:

Training will be provided by Solihull College, and an assessor will be allocated to support you. Coaching will be provided in the workplace, on teams as well as scheduled sessions at the Solihull campus (once per month) and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase and presentation of your work and a professional discussion to receive a Level 2 Customer Service Practitioner Apprenticeship. You may also study level 2 functional skills maths/English.

Training Outcome:

We support our colleagues to develop their careers based on their interests and skills and we are open to whichever direction you would like to progress your career in. Typically for a Trainee Sales Negotiator, this could be continuing within Sales on the Trade Counter or in the office at our branches, or you may be interested in other areas of the business such as logistics or specialist brick sales, for example.

Employer Description:
As a family-run business we are proud to be one of the largest independent builders’ merchants in the UK, providing products and services to local tradespeople and DIY enthusiasts through 11 trading locations. With 100 years’ experience in the construction industry we are well established as specialists in bricks, timber and general building materials. We have a people first culture and are committed to supporting and developing our colleagues.

Working Hours :
40 hour work week Monday - Friday. Saturday overtime availability on top of this. Training time to be within the work week Monday - Friday. Working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Personable,Engaging