Operations Excellence & PCM/Gateway Apprentice

We are seeking two apprentices for our PCM and Operations Excellence departments. These roles will focus on supporting air freight metric reviews, IKO’s and product process improvements. Successful candidates should have a keen interest in data analytics,  problem solving including trend identification and data interpretation, and will contribute to process improvement initiatives.

Support with carrier performance reviews. Manage operational exceptions and perform post-flight checks. Maintain and analyze the PCM/Gateway operations dashboards. Acquire knowledge of various roles within the AFR departments. Enhance understanding of current product processes. Ensure compliance with the DPDHL Code of Conduct and relevant regulations (e.g., anti-corruption). Contribute to the ‘First Choice’ continuous improvement program. Attend monthly team briefings and weekly performance discussions. Complete all required statutory and mandatory training. Each apprentice will be assigned a mentor throughout the program.

The successful candidates will follow the below training schedule:

1 apprentice will focus on Operations Excellence for the first year, followed by 1 year in PCM/Gateway.
1 apprentice will focus on PCM/Gateway for the first year, followed by 1 year in Operations Excellence.

Training:

On the job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps.

Training Outcome:

The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role  within the business – subject to a suitable vacancy being available and in line with the selection process for the role. 

Employer Description:
DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

Working Hours :
Monday to Friday, 9.00am - 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative