Customer Support Coordinator Apprentice

A taste of the role:

Provide top-notch customer service while learning new skills Create and maintain positive relationships with our clients Handle phone queries efficiently and professionally Manage call outs and emergencies with calm and composure Assist with various administrative tasks to keep things running smoothly Help with booking maintenance, call outs, and repairs Contribute to team projects and bring fresh ideas to improve our processes

We are looking for someone who:

Can stay calm under pressure Possesses excellent communication skills for interacting with both external and internal customers Takes pride in their work and prioritises customer satisfaction Works well in a team environment Can build effective working relationships across the business

Please note: We reserve the right to close this vacancy early.

Training:

Why you'll love it: 

Gain valuable skills and experience in a supportive environment. Work with a fun and dynamic team that values your contributions. Play a key role in ensuring jobs are processed quickly and efficiently for our clients.

You will be working towards the Customer Service Practitioner apprenticeship. You will attend college for workshops 1 day per month for 9 face to face sessions and will receive support from a mentor & assessor throughout your apprenticeship.

Training Outcome:

On successful completion of your apprenticeship, you will be offered a full-time position with the option to develop your career with Guardian Environmental Services Ltd.

Employer Description:
For over thirty years Guardian Environmental have been providing commercial services for clients. We provide air con, heating & plumbing, electrical and facilities maintenance. We work with a variety of clients ranging from student accommodation, to warehouses, offices, care homes and car showrooms. Anything we don’t provide in house we work closely with subcontractors to provide services such as water hygiene testing- roller shutter doors and fire alarms.

Working Hours :
Monday- Friday with 30 minutes for lunch 8.30- 4.30

Skills:
Customer care skills,Organisation skills,Attention to detail