Service Advisor Apprenticeship - Porsche Centre Colchester

Assist customers in scheduling service appointments, providing information on available services, and answering inquiries Greet customers in a professional and courteous manner, ensuring a positive service experience Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers Coordinate with the parts department to ensure timely availability of required components for service appointments Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness

Training:

Qualification: 

The Programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.

Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.

Training Outcome:
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles

Employer Description:
If you are looking for a new or pre-owned Porsche, look no further than your local Porsche Centre in Colchester - offering a large and varied selection of Porsches, from family cars and sports cars to hybrids and electric vehicles. All our Porsches are rigorously inspected and certified by our trained Porsche enthusiasts and come with a comprehensive warranty. Whether you want a sporty coupe, a spacious SUV, or an eco-friendly hybrid we have it all at Porsche Centre Colchester. You can trust our experienced Porsche technicians to inspect and certify every vehicle we sell, ensuring quality and safety. You can also benefit from our excellent aftersales services, such as repairs, maintenance, and MOTs, as well as our exclusive offers and flexible finance options. Our staff are friendly, knowledgeable, and passionate about Porsche, and they will help you find your perfect match. We are conveniently located just a mile from the A12, with easy access from Braintree, Ipswich and the wider Essex area. We are open six days a week, and we welcome you to visit us at any time. You can also contact us by phone or email or browse our website for more information. Whether you need a personal or a business car, we have something for everyone. Our friendly and knowledgeable staff are all manufacturer-trained experts who can help you find your perfect vehicle. They will also guide you through our exclusive offers, finance options, and loyalty programmes to make your purchase as easy and cost-effective as possible. We also provide a range of aftersales products and services to keep your Porsche in top condition. You can book a service or an MOT or visit our workshop, where our experts will take care of your car using genuine Porsche parts and accessories.

Working Hours :
Monday - Friday, starting at 8:30am and ending at 5.30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience