Technical Support Engineer Apprentice

We are looking for a talented individual with a passion for technology & sales within the Industrial IT market. The individual must be highly motivated, hard working and looking for a long term career at M.A.C. Solutions. We have had previous candidates develop at a fast pace, not only within their Degree studies,  but also in their technical positions within the company, and are now graduating university,  well positioned to step into senior positions.  The qualities they possess include training others, delivering consultancy to customers, being an escalation to more junior members of the team and much more. The right candidate must be driven to succeed within the business.

The role which we are currently looking to fill is that of a Support Engineer. The role will be predominantly office-based in Chesterfield, Derbyshire.  The purpose of the apprenticeship role is:

Providing first-class technical support to customers on a wide range of industrial software, hardware and associated products Handling incoming customer problems relating to the implementation and application of the software Logging requests in the call tracking system seeking to resolve customer problems effectively and efficiently Providing an element of training and consultancy to customers Working with the software developments Team in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy To be a trusted advisor for the products allocated, including certification on products where applicable Staying up-to-date with the development of new products and operating systems Identifying opportunities to improve the efficiency of the team and the service it provides to customers

Training:
Apprentices attend Manchester Metropolitan University for one day a week during the academic year, over a period of four years. Teaching is delivered face to face one day a week during the academic year. Upon successful completion of the programme, participants will achieve a BSc (Hons) Digital and Technology Solutions degree by Manchester Metropolitan University, as well as a Level 6 degree apprenticeship qualification.

Training Outcome:
Continuous on the job training, with clear career progression in more senior technical roles throughout the business. We have had previous candidates develop at a fast pace, not only within their Degree studies, but also in their technical positions within the company, and are now graduating university, well positioned to step into senior positions.

Employer Description:
SolutionsPT is a dynamic, growing provider of Industrial IT Solutions (incorporating hardware, software and services ), number 33 in the Top 100 Companies To Work For with a client list that reads like a ‘who’s who?’ of major blue chip organisations and is totally dedicated to customer service. We have a strong culture of employee engagement and personal development, achieving Platinum status in the Investors in People accreditation. We are now seeking individuals who can join our post sales Technical Services Team whilst studying towards a degree in Digital & Technology Solutions. You’ll follow a structured curriculum set by the Manchester Metropolitan University spanning a period of four years. During the course you will spend 33 days per year at the University with the remainder of your working time forming part of our Technical Services Team.

Working Hours :
Monday - Friday, 8.45am - 5.15pm, with an hour lunch break.

Skills:
Communication skills,IT skills,Analytical skills,Team working,Self-motivated,Inquisitive personality