Customer Service and Sales and Service Backup Apprentice

We are seeking a dedicated and enthusiastic Customer Service and Sales Apprentice to join our team.

You will play a crucial part in ensuring our clients receive top notch service and support.

You will gain hands on experience in data capture, order processing and client relationship management while working in a dynamic and supportive environment.

Duties include:

Assist in the daily operations of the sales and support departments, ensuring efficient service delivery Handle administrative tasks such as data entry, managing client records and preparing reports Provide first-level contact for customer support, addressing queries and escalating issues as necessary Support the wider team in organising data and information as and when needed Participate in training sessions to understand products and services thoroughly Collaborate with team members to identify improvements in processes to enhance customer satisfaction

Training:

Business Administrator Level 3 Apprenticeship Standard:

The Apprentice will be required to attend college 1 day per week either at Uxbridge Campus completing necessary mandatory training and units for Business Administration:     

Skills, Knowledge, and Behaviours Standard and End Point Assessment Functional Skills in English, maths, and ICT (if required)

Training Outcome:
Possible progression onto higher qualifications

Employer Description:
With 25 years’ experience in the Automotive Electronics business, starting with Sony UK and culminated with my appointment as Technical Director of C-KO International Ltd. Following on from this, I decided to start my own business in March 2020. My mission for EWT is to maintain the special relationships that I have established and enjoyed with so many of you over my years, including the excellent ties with our supply chains in China, Korea, Germany and of course the UK. I am deeply appreciative of the support that we at EWT have received from both our customers and business partners throughout our initial period of trading. The advent of electric vehicles, the need for climate change and the move away from fossil fuels provides many exciting opportunities for both innovation and business opportunities. We are currently already at an advanced stage of phasing in our own initial products which will be seen over the coming weeks and months. In addition, we will be continuing to expand our existing range of products to satisfy the existing needs of the market. To support and endorse our products we will continue to provide full technical help to meet our customer’s needs and of course all our products will continue to have the benefit of our standard two-year warranty. Our team at EWT are and remain conscious that your satisfaction, both customers and suppliers is paramount. Ultimately, this will be the key to our future success.

Working Hours :
Monday - Friday, shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working