Digital Support Technician Apprentice

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Overview:

Master data management, drive efficiency and work with cutting-edge revenue systems!

In this role, you’ll help provide our sales teams with accurate and complete prospecting data by consolidating information from a variety of research tools and databases. You’ll gain hands-on experience with industry-leading tools like Salesforce, working diligently and independently to build out increasingly extensive and valid system of record.

Key Responsibilities:

Maintain Accurate Data in Systems of Record:

Undertake research and review database records in detail, working across a variety of online and offline sources to deliver data entry / appendment work at scale (both directly into revenue systems and indirectly into Excel spreadsheets) ensuring an increasingly complete, valid, unduplicated database of prospect and customer account records, encompassing contacts within relevant personas Client Contracts and product ownership are correct and match with physical Contracts, including important revenue/legal term information Take corrective actions where necessary to ensure data integrity Flagging areas where data is consistently corrected to the wider team

Data Reporting:

Develop and provide reports and dashboards to team members, ensuring data is easily accessible and actionable Make changes to dashboards, reports and list views in order to provide ad-hoc views for users and management Pull on demand reports as requested

User Management:

Perform user management activities, including creating and maintaining user accounts, roles, and permissions across the revenue tech stack

Documentation:

Assist in documenting existing solutions across our revenue platforms

User Support and Troubleshooting:

Provide day-to-day user support, addressing inquiries and resolving issues promptly Assist with first line troubleshooting and escalate more complex issues as needed Escalating tickets to wider team where other skillsets are needed

Requirements:

Passion for Technology: Demonstratable strong interest in technology and continuous learning to stay current. For example, building and maintaining your own computers Proactive Approach to Problem-Solving: Ability to identify issues and take the initiative to resolve them quickly and efficiently Attention to Detail: Strong focus on accuracy, ensuring that data and processes are correct and consistent. Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small Solid Understanding of Microsoft Office Suite: Proficient in using Microsoft Office tools such as Word and Excell for documentation and data processing. Ability to compare datasets using Excel functions strongly preferred

Training:
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications

You will work alongside our experienced Service Desk team and build your skills through a combination of:

1-2-1 Coaching Group activities Online learning Work based tasks

Training Outcome:
Ongoing employment and career development

Employer Description:
At Evotix, we use our 25+ yrs experience to create dynamic EHS and sustainability solutions that empower our customers to protect people’s lives, communities and the planet. Based in Chicago, London, and Perth, we develop technologies that transform management of the world’s most critical environmental, health, safety and sustainability (EHS&S) challenges. Our commitment to mobile first, human-centric design is what sets us apart. We bridge the gap between people and technology with functional, intuitive software and a team that’s focused on mutual success. Whether businesses prefer a ready-to-use solution or one tailored specifically to their business, our approach helps transform health, safety, training and sustainability management.

Working Hours :
Monday - Friday, 9.00am - 5.00pm with 30 minutes for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience