Customer Service apprentice

Liaise with the Transport Department to ensure new bookings are promptly covered. Ensure collection, delivery, and customer contact numbers are present for all consignments, including customer contacts for jobs going out of normal working hours (07:00 - 18:00). Liaise with customers and suppliers regarding any loading or unloading issues to avoid unnecessary delays and additional charges. Always backup any verbal conversations with customers via email including additional charges.

Training:
Contact your assigned customer accounts to develop strong relationships and encourage greater spending. Reporting all contact in the notes section of the customer. Work closely with the sales team to re-establish relationships with any non-traders and upsell any current accounts. Participate in bi-weekly 1-1’s completed by line manager. Report to management and the rest of the team on your assigned customer accounts activity.

Training Outcome:

A recognised qualification

You’ll receive an industry-recognized certificate, such as:

Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist (UK) Additional training in communication, problem-solving, and digital skills This qualification shows that you’re skilled in delivering excellent customer experiences

Employer Description:
Established in 2016, Quickline Couriers offers same-day and dedicated delivery services. From small vans up to artic vehicles throughout the whole of the UK and Europe with the heart of our operations strategically situated within Liverpool, Manchester, Preston, Stoke, and Birmingham, meaning we have access to all major motorways and roads which in return allows us to provide a prompt and efficient delivery service.

Working Hours :
Normal working hours (07:00 - 18:00).

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working