Apprentice Customer Service Practitioner

Responsible to the Senior Administrator /Headteacher from whom they will receive formal supervision.

Undertake reception duties, answering routine telephone and face to face enquiries and signing in visitors.

Administration:

Provide routine clerical support e.g. record and circulate messages to other members of staff, photocopying, filing, scanning, faxing, emailing, complete routine forms, sort and distribute mail, ensuring supplies of internal forms are kept well stocked. Maintain manual systems. Basic data inputting of computerised records/management information systems. Undertake typing, word-processing and other IT based tasks. Undertake routine administration, e.g. registers/school meals.

Resources:

Responsible for the safe keeping of office equipment and secure storage of supplies. Operate office equipment e.g. photocopier, computer. Maintaining stock and supplies and prepare information to help in the processing of orders. Support senior members of staff in the collection and recording of school dinner money and other routine financial administration.

Other duties:

Receiving and escorting visitors around the School.

Training:
Customer Service Level 2 Apprenticeship Standard. Functional Skills up to Level 2 in maths and English (if required). Training will be one day per week at Skills for Work, Bradford Council. This will be a hybrid training model with a mixture of sessions in person at their training centre in Bradford Centre and other sessions on Microsoft Teams.

Training Outcome:

To be discussed at Interview Stage.

Employer Description:
We are an outstanding Nursery School with excellent facilities located at the heart of Canterbury estate in Bradford West Yorkshire. We work in close collaboration with Exceed schools and Bradford Maintained Nursery Schools to ensure we provide the best opportunities for our children and the community. Here at Canterbury we believe that the key to unlocking children's potential begins with connection and a sense of belonging. Seeing children for who they are first and foremost enables us to meet them where they are academically. Having strong relationships and celebrating every child's unique gifts enables us to tailor their learning and make it meaningful and challenging to them. We provide all of our children with real, hands-on experiences to help prepare them for their educational journey and future contribution to the world around them. Canterbury is more than just a school - it’s a family and we want all of our children and families to feel confident and comfortable in who they are so that they can go out into the world and make the positive difference that only they can make.

Working Hours :
10am – 2pm, Term Time Only + 5 days

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience