Apprentice Resident Liaison Officer

This is an exciting time to join United Living on our Apprenticeship Programme as the business continues to grow and we have a significant order book of secured future projects.

Our Property Services business revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. We are looking for an Apprentice to join the Resident Liaison Team, who are the key point of contact for residents who are having work done to improve their homes.

Some of your key responsibilities will be:

Supporting the team with administration duties, resident visits and courtesy calls addressing any actions promptly Undertaking courtesy telephone calls to tenants, prior to customer satisfaction surveys being issued to them Supporting Health and Safety presentations for local school visits within the local community Supporting effective and regular communication with residents through the coordination and administration of newsletters, meetings, daily visits, open days and group events etc. Ensuring effective and regular communication/information is provided to the resident throughout the course of works including pre-start documentation, issuing of notices, information about the scope of works, associated timescales and any changes to the programme Assisting the team with recording and photographing the condition of white goods/working area for every property, before work commences. Ensuring that records are appropriately saved Assisting the team with product training for residents Ensuring all appropriate records and documentation is maintained confidentially and in line with GDPR Assisting with recording complaints/alleged damage claims to residents’ property/personal belongings. Supporting the team in proactively investigating and resolving complaints Helping to monitor trends in complaints/communication logs and report accordingly Liaising closely with the site team and work colleagues ensuring feedback is shared and acted upon Travelling to different sites, offices and resident properties

Training:

As an Apprentice with United Living, you’ll be given a real job from day one where you will gain hands-on industry experience, and the knowledge required to achieve a nationally recognised qualification. You’ll be inspired and stretched professionally, but fully supported by an expert network of colleagues, as you work to build the foundations for a career within United Living, and the construction industry.

As part of your apprenticeship programme you will be enrolled on the Level 2 Customer Service Practitioner Apprenticeship, which will be delivered by our training partner Smart Training and Recruitment. The programme is 15 months long and you will study online, spending one day per week working towards achieving your qualification. This could be attending a virtual classroom lesson or workshop, having 1:1 meeting with your tutor, completing online resources, completing research, or working on evidence to put in your portfolio. You will also meet regularly with your coach and your line manager to ensure you are progressing through your programme as expected. Upon successful completion of your apprenticeship, you will be awarded a Level 2 Customer Service Practitioner and will be eligible to join the Institute of Customer Service as an Individual member at Professional level.

Training Outcome:

Upon successful completion of this apprenticeship, you could progress to either a higher level customer service apprenticeship or could decide to specalise with a housing based apprenticeship, all whilst following our internal resident liaison officer training pathway.

Employer Description:
United Living is a leading infrastructure, construction, and property services company in the UK, comprised of four complementary businesses. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. We invest in our people and firmly believe that our workforce is our most valuable asset. A driving force for success and the core to achieving our vision of creating a connected and sustainable future, our team is the heart of our organisation. Building a diverse, inclusive, and equal working environment in which everyone is welcomed and encouraged to be themselves, is a commitment we are dedicated to. We believe that having a diverse workforce not only sets us up for success, but it allows for greater opportunities for innovation, adaptability, and wide-ranging capabilities. We empower our people, and our communities, to champion diversity and change every day. We are a fast-paced, diverse, and hugely ambitious business. We welcome challengers, innovators and people who embrace change to establish yourself in a creative environment that champions freedom of expression and supports you in your personal and professional development – because together, we achieve more.

Working Hours :
Monday- Friday Shifts to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working