Business Administrator Apprentice

As a Customer Service and Administrative Assistant, you will be the first point of contact for our customers, providing support over the phone and via email. You will play a key role in managing our customers (existing and new) and ensuring day to day operations run smoothly.

Key Responsibilities:

Communicate with customers via phone and email, addressing inquiries and resolving issues promptly Proactively reach out to potential customers to promote our services Create and manage invoices and handle various administrative tasks Update content on the company website as needed Use a job logging website and other tools to monitor jobs and payments Create and organise business documents

Training:
Business Admin Level 3 qualification No Weekly release day into college - a monthly workshop will be attended Assessor will visit the workplace every 4-6 weeks All work and tasks will be set online via our CRM System, Aptem

Training Outcome:

We are looking for a dedicated individual to take on our apprenticeship, with the vision that they will grow with our company long after their formal training concludes. We hope to see this person use their skills to enhance our operations and contribute to the evolution of our systems.

Employer Description:
R&R Projects is a leading professional roofing contractor based in Harrogate. With combined experience of over 20 years, R&R Projects offers a complete service, and can help with all aspects of roofing – from fixing a slippery slate or clearing a blocked gutter to completely replacing a roof – ensuring nothing is out of place and that water penetration is a thing of the past. R&R Projects is committed to providing you with the best workmanship and the highest-quality roofing materials for your home. We work hand-in-hand with our clients, providing regular updates on progress with their roofing project. From the first site visit, estimate and schedule of works through to completion, we are there for you every step of the way. Following initial inspection of your roof, you will receive a planned, easy-to-follow estimate with a schedule of works. This means you can rest assured that you’re getting what you pay for, carried out to the highest of industry standards, at a competitive price – all with a personal service that cannot be beaten. The company has an excellent reputation in both the private and commercial sectors, offering everything from the smallest roof repair to ongoing roofing contracts. You'll be pleased to know we have completed many successful projects with a multitude of clients across Harrogate and Yorkshire.

Working Hours :
Monday - Friday, between 9am-5pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Creative,Initiative,Non judgemental,Positive attitude,Multitasking,Ability to prioritise,Time Management