Customer Champion Apprentice – Fleet Management

This Apprenticeship offers a unique opportunity to kickstart your career in the Automotive and Leasing industry. Over the course of this apprenticeship, you'll embark on a journey of learning and growth, gaining hands-on experience across various facets of data and pricing within our dynamic organisation.

You'll work alongside seasoned professionals, gaining invaluable insights into our operations and methodologies. This will provide you with real-world challenges, allowing you to apply your learning and contribute meaningfully to our organisation.

Specifically, the Customer Experience team is responsible for assisting customers and colleagues with queries, complaints, and challenges. They proactively anticipate issues and use strong problem-solving skills to address them, ensuring the best possible outcomes for our customers.

Your role will be to learn, support, and develop your skills within a key function of our business.

Expectations of the Apprentice:

Maintain Ethical Standards: Adhere to Mercedes-Benz AG Policies and the Company's Compliance Guidelines, including Anti-Bribery and relevant competition laws. Personal Responsibility: Undertake all training and development required for the role, including attending relevant courses, completing assessments, keeping learning logs, and discussing development and challenges with your line manager and college team. Team Contribution: Participate in team tasks, including computer use, information and data analysis, and day-to-day problem-solving, working accurately and under time constraints set by the Line Manager. Office Environment: Work typically Monday to Friday, 08:30 to 17:00. Off the job training will be allocated towards your apprenticeship.

Key Responsibilities:

Be the Hero: Assist customers and colleagues via phone, email, and sometimes in person or virtually. Build Connections: Proactively handle enquiries and complaints, ensuring everyone feels valued. Exceed Expectations: Commit to meeting and surpassing service levels, both individually and as part of our dynamic team. Single Point of Contact: Provide top-notch service and professionalism to customers and internal stakeholders. Problem Solver: Resolve enquiries directly or guide them to the right department. Relationship Builder: Develop strong bonds with customers and colleagues, always putting their needs first.

Your Role Will Involve:

Working within the Customer Excellence team. Problem-solving. Dealing with customers' queries. Providing the best possible outcomes for the customer. Processing SORN, Vehicle Tax, MOT, and V5 Requests. Assisting with the identification of issues and resolving them proactively for the customer.

Benefits of the Role:

Access to the Pension Scheme (Optional for Apprentices). Preferential Discounts. Access to PEPPY (https://peppy.health/). Free Tea and Coffee. Use of modern equipment, technologies, and state-of-the-art offices. Being part of a growing dynamic team powered by Mercedes-Benz in the UK.

Please Note:

The scheme (salary) starts at £17,000 (Under 21) and £24,000 (Over 21).

Training:

Business Administrator Apprenticeship.

Training with Milton Keynes College. Ongoing training, support and development with the employer.

We offer a broad range of mandatory and elective training programs, including LinkedIn Learning courses and our own branded classroom and computer-based training. We believe in growing together – your development and learning are key to our shared success.

Training Outcome:

At the end of this scheme, you will gain a Business Administrator Apprenticeship provided in partnership with MK College. This scheme may progress to a degree qualification for the right candidate.

Employer Description:
Athlon are part of the Mercedes-Benz family, leading innovative business to business fleet management and services. With a focus on collaboration and customer-centricity, we're dedicated to shaping the future of fleet through cutting-edge solutions and strategic partnerships. Athlon operate in over 20 countries including the UK where our heritage and experience from Mercedes-Benz Mobility AG has allowed us to create an established footing in an exciting and innovative market. Our partners and connections all over the world can provide our customers with both Global and local strength and expertise. Kick start your Carrer with Athlon UK - Based in Milton Keynes - competitive salary, fully funded course and excellent benefits.

Working Hours :
Monday to Friday between 08:30 - 17:00.

Skills:
Attention to detail,IT skills,Communication skills