IT Apprenticeship

Act as the first point of contact for IT incidents and user requests via phone and email. Troubleshoot and resolve technical issues promptly. Progress support calls internally or escalate to third-party providers as needed. Document user interactions and maintain an accurate help logging database. Monitor system performance, troubleshoot incidents, and assist with resolving application, system, and infrastructure issues. Work with technologies like Active Directory, Office 365, and Mobile Device Management (MDM). Carry out hardware installations for desktops, laptops, and mobile phones. Use scripts (e.g., PowerShell, Batch) to assist with server tasks.
Maintain accurate records of software, hardware, and firmware assets. Undertake training and personal development courses to enhance your skills.

Training Outcome:
Possible full-time position within the business and progression onto a level 4 programme. 

Employer Description:
Join Eyre & Elliston Ltd, a leading independent electrical wholesaler with a proud history since 1936. With over 60 branches across the UK, we’re dedicated to providing exceptional service and technical expertise to our customers.

Working Hours :
37 hours per week, with a 1-hour lunch break.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working