Conference Centre Apprentice J3403

Reception Duties:

Tend the reception desk on event days, providing a professional and welcoming service Respond to enquiries in a timely and courteous manner Take and forward messages to the relevant team members Collate and manage event feedback forms

Catering Support:

Assist with catering set-up and tear-down before and after events Ensure food and beverage areas are well-maintained and replenished as necessary

Event Coordination:

Check-in and check-out deliveries, goods, and service providers Co-ordinate supply orders to meet event needs Assist event organisers with AV requirements and troubleshoot minor issues Update customer logos on digital screens in public areas Support the breakdown and re-set of event spaces

Administrative Support:

Maintain and update the iVvy diary management system with accurate event details Create and deliver welcome letters to event organisers Develop and maintain a comprehensive Contractor & Supplier Database

General Duties:

Maintain the overall cleanliness and organisation of the conference centre Service the cloakroom and ensure restrooms are well-stocked and presentable

Training:

This is a 16month placement and will involve 80% workplace learning in post and 20% formal learning with a training provider. 

The training will be delivered monthly in the workplace by Lifetime training.

During this apprenticeship, you will be required to learn the knowledge, skills and behaviours set out in the Apprenticeship Standard.  This training will prepare you for your End Point Assessment.

You will be assessed to the apprenticeship standard using four complementary assessment methods. The assessment is synoptic, i.e. takes a view of the overall performance of you in the job. The assessment activities will be completed by the independent end assessor as follows:

On demand test Practical observation Business project Professional discussion

Training Outcome:
On successful completion of the apprenticeship the maybe an opportunity to progress onto the Level 3 Apprenticeship or full time employment.

Employer Description:
As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.

Working Hours :
Monday to Friday. Hours to be agreed - Core hours 8.00am to 5.00pm* with 30 mins unpaid break.

Skills:
Communication skills,Organisation skills,Team working,Initiative,Patience,Motivated,Personal Presentation,Commitment,Positive Self Esteem,Reliability,Sense of Humour