Apprentice Office Administrator

Main Duties:
Your main duties will include:
- Carrying out requests from management as needed
- Manage engineer schedules
- Create and follow up on estimates
- Answering emails
- Answering phone calls and transferring them as necessary
- Booking in jobs
- Create invoices and take payments
- Everyday administration tasks
Experience of using Excel, Microsoft and Outlook is preferred, but not essential as training can be given

Training:

The apprentice will receive training through a combination of workplace learning and practical sessions at NESCOT College. Training will take place once a month at NESCOT College, where apprentices will develop essential administrative skills and knowledge to support their role effectively. The rest of the learning will be on the job, applying skills in a real work environment with the guidance of experienced professionals.

Training Outcome:

Upon successful completion of the Apprentice Office Administrator program, there are several career progression opportunities, including:

Permanent Employment – Many apprentices secure full-time roles within the company as Office Administrators or Administrative Assistants.
Advanced Apprenticeships – Progress to a Level 3 Business Administration or Team Leader/Supervisor apprenticeship to further develop leadership and management skills.
Specialist Roles – Depending on interests and strengths, apprentices may move into areas such as HR, Finance, Customer Service, or Marketing.
Higher Education – Some may choose to pursue further qualifications, such as a diploma or degree in business administration or related fields.
This apprenticeship provides a strong foundation for a successful career in office administration and beyond!

Employer Description:
We are a dedicated plumbing and heating company with a strong reputation for providing high-quality services to both residential clients. Our team of skilled professionals are committed to delivering exceptional customer service and efficient solutions, whether it's installing, maintaining, or repairing heating systems, boilers, or plumbing systems. At our company, we value teamwork, integrity, and continuous learning, and we pride ourselves on creating a supportive work environment where employees can grow and develop their skills. We offer a range of opportunities for those looking to advance in the plumbing and heating industry, with in-house training and a focus on work-life balance. Join us and become part of a small, friendly team that values hard work, customer satisfaction, and excellence in every project we undertake.

Working Hours :
Days to be worked (Including off the job training day at college day) Monday to Friday Start time: 08:00 Finish time: 16:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience