Apprentice Accounts & Customer Service Officer

To provide support to the Rent Accounting and Home Ownership Team Lead for the integrity of data held within the rent accounting system To assist in the implementation of new system application releases and upgrades To assist in the development of rent accounting/leasehold reporting tools To assist with the period end activities in accordance with agreed processes and timescales as well as reconciliations To support the investigation and allocation of any unidentified income to the correct account To assist with the production of financial reports/repairs report & performance information as required To liaise with external stakeholders and internal sections within the council, as required To assist the delivery of effective and efficient services to leaseholders and right to buy applicants To assist with the production of statements, and all associated letters, including supporting people, contents insurance and leaseholder service charges To assist with updating procedural notes on the current rent and home ownership system To provide general administrative support to staff such as word processing, data inputting, photocopying, scanning and filing Receiving and taking appropriate action on incoming calls from customers, dealing with queries and requests Attending mandatory training and undertaking relevant and appropriate training related to the role as part of your personal development Ensuring confidentiality is maintained at all times Ensuring that policies and procedures are followed at all times Gathering customer feedback and analysing responses

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality & Diversity

Training Outcome:
This apprenticeship is a fixed term 12-15 month contract, and at the end you will gain a Level 2 Customer Service Practitioner Qualification The skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector

Employer Description:
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Adhere to data protection,Client confidentiality,Professionalism