Retail Parts Advisor Apprenticeship

The role of a Retail (Parts) Advisor Apprentice:

Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/Management
Processing Warranty Claims and Payment
Identifying Parts
Business development/ Planning
Marketing and Visual Merchandising
Forecasting and Budgeting
Managing logistics including organising and arranging deliveries.

Training:

You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 3 Retail Team Leader qualification to further develop and apply your skills in more complex situations.

Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

Training Outcome:

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

·        Maintenance, System and Diagnostic Technicians

·        Service Team Leader

·        Service Manager

·        After Sales Manager

Employer Description:
Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.

Working Hours :
TBC by employer

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience