Customer Service Apprentice

Remit are delighted to be recruiting on behalf of Wates for a Customer Service advisor in their Property Services team.

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

As a level 3 Customer Service apprentice, you will gain the skills and experience needed to excel in a fast-paced, customer-focused environment.

This apprenticeship offers a unique opportunity to work alongside experienced professionals, develop your communication and problem-solving skills, and make a real difference to our customers' experience.

Role & Responsibilities:
- Act as the first point of contact for customers, providing friendly and efficient service.
- Handle inquiries and resolve issues via phone, email, or in-person interactions.
- Support the team in delivering an exceptional customer experience at every touchpoint.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with other departments to ensure seamless service delivery.
- Ordering materials and equipment.
- Logging jobs, uploading documents, and updating our systems.
- Responding to questions, and booking in contractors.
- Raising purchase orders.
- Writing reports.
- Booking in our contractors.
- Completing administrative tasks within deadlines.

Training:

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2
On successful completion, you will receive:
• Level 1 / Level 2 Functional Skills in English & Maths (if required).
• Level 2 in Customer Service.

Training Outcome:

Opportunity to become a permanent Wates Employee and support in your future progression.

Employer Description:
The Wates Group was established in 1897 and is one of the leading privately owned construction, development and property services companies in the UK. We employ almost 4.000 people, working with a range of clients and partners from across the public and private sectors At Wates we are proud to be a family-owned business, small enough to recognise and support great talent, yet big enough to challenge and inspire our people through amazing multi-million-pound projects. To us our industry is more than just building, it’s also a chance for us to positively impact the communities where we work and thrive.

Working Hours :
Monday - Friday, 8 am - 5 pm

Skills:
Enthusiasm to learn,Organisation skills,Punctual