ICT Apprentice

Issue Resolution:

Promptly respond to and resolve IT-related queries and issues from employees, ensuring minimal downtime and maintaining productivity

System Monitoring:

Continuously monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively

User Assistance:

Assist users with software and hardware installations, updates, and provide guidance on everyday IT use, ensuring a smooth user experience

Documentation:

Maintain detailed records of IT issues, resolutions, and user interactions to ensure consistent support and facilitate future troubleshooting

Collaboration:

Work closely with the second and third-line support teams, escalating complex issues when necessary and ensuring seamless IT operations across the organisation

Call Handling:

Answer incoming IT support calls professionally and efficiently, ensuring that all user issues are logged and addressed in a timely manner

Remote & On-Site Support:

Provide both remote troubleshooting solutions and on-site support when necessary, ensuring all IT issues are resolved with minimal disruption to users

Training:
Information Communications Technician Level 3 Apprenticeship Standard

Training Outcome:
Upon succesful completion of this apprenticeship, you may be offered a full-time role within the IT team

Employer Description:
Intech began as the friendly, local IT shop. Giving customers transparent and honest advice and support. The IT industry is filled with jargon and leaving the customer to guess what is happening. When we decided to move to business support, our mission was to bring the transparency and friendly IT store to big business. We ensure that you are kept updated, understand everything that is going on in a way that is easily digestible, while only encountering our friendly and approachable engineers.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience