Customer Support and Administration Apprentice

Key Responsibilities

Providing high-quality customer support via phone, email, and in-person interactions Effectively gathering, recording, and managing client information. Assisting in the resolution of client issues and ensuring enquiries are addressed promptly Managing administrative tasks such as filing, record-keeping, and mail duties via CRM Contributing to the improvement of customer care processes and client satisfaction Collaborating with internal teams to ensure continuity and excellence in service delivery Making sure all correct information is logged on the job. Keeping customers' portals up to date and making sure we are hitting our SLA's Making sure the correct colours are flagged for the upholsterers

Skills and Qualifications

Strong communication and interpersonal skills Proactive problem-solving ability with a client-focused approach Competency in using IT systems and Microsoft Office (Word, Excel, Outlook) Good organisational skills with an ability to prioritise workloads effectively A positive attitude and a willingness to learn and develop new skills

Training:

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.
You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Training Outcome:

We offer a supportive and inclusive work environment, where your development is a priority. You will gain valuable qualifications and experience that will set the foundation for a successful career in client support.

Employer Description:
We’re upholstery insiders, and with over 14 years’ industry experience, we’ve never met a project we couldn’t handle. But despite our passion for upholstery, our focus is always people. We pride ourselves on delivering a personalised, human service and putting the needs of our clients and team members front and centre. We also believe great upholstery doesn’t have to be expensive. With a range of service options, our prices are competitive, and we’re always cheaper and faster than replacing equipment or furniture with new. What’s more, Upholstery2u is a green option – by bringing well-used objects and furniture back to life, we prevent thousands of items from going to landfill.

Working Hours :
Monday to Friday 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental