Customer Service Apprenticeship

Main duties Include:

making and receiving calls with customers and following up to maintain good customer relationships. Learning about new products and passing on information to customers. Processing orders. Using computer systems to update records of sales and customers. Dealing with complaints and warranty claims. Offering technical support about all products.

 

Training:

The apprenticeship will be delivered on-site at your work placement offices. 80% of your time will be normal working within the business learning all aspects of the role from administrative support to retail space design on bespoke software packages. 20% will constitute off-the-job learning and will consist of a combination of virtual sessions, self-working and on-site visits by your tutor. 

There will be no requirement to travel to college. The Apprentice will work towards a customer service level 2 qualification and receive training on various business-specific software packages such as AutoCAD, Matterport and Storeview. 

Training Outcome:

Progression into Customer Service employment.  
Possibility for further training at level 3.

Employer Description:
Training & Apprenticeships in Construction Ltd (TrAC) is a DfE approved Flexi Job Apprenticeship Agency who will employ you for the duration of the apprenticeship and pay your salary. You should be aware that you will be placed with a host employer but you will not be employed by them. Your placement may change during the course of your apprenticeship but TrAC will employ you throughout, as well as continuing to support you into employment or further learning at the end of your apprenticeship.

Working Hours :
Work Week: 40 hours Monday to Friday 8:30 - 17:00 45 minutes Lunch Total hours per week: 40

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Positive can-do attitude,Confidant on the telephone,Technical know how