Business Apprentice (Customer Service Representative in Customer Service Team)

Customer Service 

This apprentice will process orders in a timely manner, and follow up and resolve potential order related issues, act as major point of contact for customer complaints and escalates any problems. As part of this and alongside others, they are responsible managing complaints, customer credit and debit memos and returns from the customers.

Customer Service tasks and responsibilities:

Processing orders accurately and in a timely manner Appropriately communicate with internal and external customers and/or business on order status and inform if needed on any out of stock situations or cancellations Create, review and approve credit and debit memo requests in line with authorisation limit Daily monitoring of all order issues through to resolution using all available reports Collaborate with relevant stakeholders as appropriate and communicate with customers to ensure customer satisfaction Timely resolution of customer queries, claims, complaints and returns Receive customer telephone calls and answer any queries or transfer to appropriate teams

Training:
The apprentice will work towards the Business Administrator Level 3 Standard. Training is blended - a combination of in person group training at WBTC one day a month, guided self study and 1-1 training and review meetings.

Training Outcome:

Bayer Plc will provide you with a solid foundation at the beginning of your journey for a rewarding and lasting career. We believe that everyone working at Bayer has the potential to progress and you will be supported by our commitment to your ongoing training and further development.

Employer Description:
Bayer is a Life Science company with a more than 150-year history and core competencies in the areas of healthcare and agriculture. With our innovative and sustainable products, we are contributing to finding solutions to some of the major challenges of our time. We bring together our people, partners and customers, placing innovation, sustainability and digital transformation at the heart of everything we do. Our products and solutions help us to deliver our vision of 'health for all, hunger for none'.

Working Hours :
Monday to Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Multi Task,Work independently,Confidentiality,Time Management,Integrity