IT Helpdesk Technician Apprentice

This role is a fantastic first step towards working in IT support with local schools, this is a hybrid opportunity where you will be field based for the majority of the role. You will be part of a team where you will learn everything about IT support, schools broadband and much more!

Joining the team as an IT Helpdesk Technician Apprentice, you will be responsible for the following duties:

Supporting all IT related issues from a remote support helpdesk Shadow other IT and AV technicians at Client location and inhouse, and receive training Supporting work with external network support providers Remotely supporting the network administrators and IT coordinators with maintenance and installation tasks Ensure that the Data Protection Act is supported in all areas of ICT Fully support the Managing Director and line manager with the implementation and continuing of daily routines and procedures To assist Clients employed network administrators, coordinators and apprentices with the overall upkeep and monitoring of the school infrastructure Perform maintenance tasks and troubleshooting remotely on any Audio-Visual equipment Oversee warranties; including taking responsibility for registering, returning and checking, any warranty repairs Assist with ICT management on all sites with the installation/reimaging of new and existing equipment Work within the parameters of the level of access permitted by the Company or Client (this may include limited access to the site domain controller – Server/Cloud services) Ensure Client contact and network information is always up to date using the Company Management Information System (MIS) Raise, check, address and complete support tickets using the MIS including cover support visits Raise and check quote and purchasing requests using the Company MIS/emailing system

General requirements:

To provide positive and consistent customer service to customers To be able to organise your work and support other Helpdesk colleagues To be willing to investigate and resolve a wide range of problems Ensuring effective time management Adhering to all Health & Safety policies as set in the Company Health & Safety manual Adhering to all the Company policies and procedures as set in the handbook To uphold professional standards, with particular regard to confidentiality, and respect for the feelings of students, parents and families To perform any other duties commensurate with the level of responsibility of the post Attend regular staff meetings as required by the Company

Training:

Full training towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Drift IT services team combined with 25 days of off the job training at the PETA training centre in Cosham.

Training Outcome:

Progression opportunities will be discussed throughout the apprenticeship.

Employer Description:
We are a small company that really cares about the support we are giving to the local education sector. Friendly and supportive team genuinely working together to give the best service and IT support. We have been nominated for Apprenticeship provider of the year award for the last 2 years.

Working Hours :
Mon - Fri between 08.00 - 17.00 with half an hour for lunch.

Skills:
Communication skills,Customer care skills,Problem solving skills,Analytical skills,Clean DBS security record,Good numeracy skills,Good literacy skills,Computer literate,Excellent organisation skills,Ability to prioritise,Good interpersonal skills,Driving licence (desired)