Customer Service Apprentice

To answer phone calls, emails and help customers with enquiries, Quotes, orders and returns. Update customers on back orders and lead times. Liaise with delivery companies to gain delivery updates to share with customers. Process returns for credit and advise customers on the status. Perform ‘Check in’ Calls with customers to advise on any promotions. To remind customers of quotes, proformas and other orders we haven’t yet fully processed. To process orders made on our website on customer accounts (within sage) and or generic web order accounts.

Training:
Customer Service Practitioner (level 2) Equal to GCSE

Training Outcome:
For the right candidate we are looking to extend the position to a permanent one upon successful completion of the apprenticeship.

Employer Description:
DG Supplyline Ltd was established in 1999 as a subsidiary company of DG Servicing, a market leader in the double glazing repair and door maintenance industry. The company was founded in 1983 by Peter Guiver, whose vision and determination has taken the company right to the top of the industry. Specialising in undertaking the specialist repair of almost any type of door or window system, from a component part replacement to a complete frame repair. Having extensive knowledge in the business they began building up stocks of spare parts, especially unusual and hard to source commercial parts. By using the knowledge & expertise gained through DG Servicing, DG Supplyline first started, by supplying specialised hardware to a national network of fitters, repairers, maintenance companies, locksmiths and other industry related companies.

Working Hours :
Monday - Friday, 08.30 - 17.30. May include Saturday working 09.00 - 13.00 on a rota.

Skills:
Communication skills,Organisation skills,Customer care skills,Administrative skills,Number skills,Patience