Customer Service Apprentice

Act as the first point of contact for customers, providing friendly and efficient service Handle inquiries and resolve issues via phone, email, or in-person interactions Support the team in delivering an exceptional customer experience at every touchpoint Maintain accurate records of customer interactions and feedback Collaborate with other departments to ensure seamless service deliver Ordering materials and equipment Logging jobs, uploading documents, and updating our system Responding to questions, and booking in contractors Raising purchase orders Writing reports Booking in our contractors Completing administrative tasks within deadlines

Training:

Customer Service Specialist Level 3.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

There are many different routes within Wates after successful completion.

Wates offer a wide range of career progression opportunities including further qualifications on completion of the apprenticeship.

The right candidate could move into a permanent role, and we have a Trainee Management programme. 

Employer Description:
The Wates Group, established in 1897, is one of the leading privately-owned construction, residential development, and property services businesses in the UK. We employ approximately 3,600 people and work with a wide range of public and private sector customers and partners.

Working Hours :
Monday to Friday, 8.00am - 5.00pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Good time management