Apprentice Administrator

Handling the day-to-day administrative tasks relating to customer bookings and general office administration such as:

·       Recording all new enquiries and keeping records up to date

·       Maintaining the integrity and accuracy of the customer database

·       Liaising with customers over the phone and via email regarding aspects of their booking enquiry

·       Liaising with suppliers over the phone and via email with regards to services booked

·       Taking an initial holiday enquiry over the phone from a customer

·       Assisting in preparing a quotation for the customer

·       Making any relevant bookings with suppliers

·       Adding booked customers to the Travel Trade Association insurance scheme

·       Updating financial records

·       Preparing and sending a written holiday booking confirmation to the customer

·       Preparing the holiday documents (tickets, itinerary, rail information, maps etc.)

·       Recording customer information for the independent review site Feefo and uploading this to the Feefo website

·       Maintaining confidentiality in all aspects of customer, staff and company information

·       Carrying out any other reasonable duties as required

·       At all times follow the company processes and guidelines

Training:

You will receive training in the workplace and will attend York College on a day release basis.  In college, you will study skills in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes and record and analyse data. You will learn to make recommendations for improvements and present solutions to management. 

The qualification achieved at the end of the apprenticeship, following the End Point Assessment, is level 3 Business Administrator Apprenticeship.

Training Outcome:

This will be discussed with the employer once the successful applicant has completed the apprenticeship. Ideally we want someone to stay on to work full time.

Employer Description:
Planet Rail is a small North-Yorkshire based travel business, set up in 2008. We have 7 people working in our office and 2 employees working from home.

Working Hours :
Monday to Friday 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Willingness to learn