IT Support Apprentice (ProperGeeks Ltd)

Assist in the diagnostics and repair of hardware/software failures and user generated issues Use your knowledge of Windows and Mac OS software to troubleshoot issues and resolve them for the user, both in person and, via remote support Interact with customers in our store and answer customer queries on the telephone and by digital contact Maintain good and safe housekeeping standards in the shop and workshop areas Comply with Company dictated procedures in the handling of computerised devices, data security and protection, cash handling and customer record-card completion Comply with company dictated procedures concerning the safe handling of electrical goods, chemicals (cleaning fluids, solvents), fire safety equipment and security routines Attend Company sourced training courses in association with your Apprenticeship Learning Plan Sign and comply with the company’s dictated procedure in the reporting of illegal and legal adult digital content Comply with our Equal Opportunities and Equitable Access policy Comply with our dress/uniform code

Training Outcome:

The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:
Established in 2008, Propergeeks is based entirely on the Wirral, but we cover all CH postcodes. We offer a mobile service covering Wirral and Ellesmere Port and a shop-based service from our Leasowe Road store in Wallasey Village. We also offer a 'Remote Support Desk' facility which, in many cases, can resolve common software issues without the need for us to have any physical contact with customers or their devices, (internet service required). We have over 30 years experience in repairing computers and laptops and we only employ skilled staff who are trained and competent to handle any computer problem, skilfully and quickly. We offer free advice if you need it, a free collection and delivery service if you need that and we never charge a call-out fee. Our reputation is your guarantee that you'll be happy with what we do, happy with the price we charge and happy to recommend us to your friends and family.

Working Hours :
Monday- Friday 9am- 5pm

Skills:
Organisation skills,Problem solving skills,Previous IT training,Windows and Mac OS software,Incident management tools,Excellent telephone manner,Customer facing skills,Enthusiasm to learn,Time management skills